Shipping & Delivery Policy

Last Updated: 7-3-2026

This Shipping & Delivery Policy explains how orders are processed and delivered by Ye Olde Sausage Shop when you purchase products through our website.

Website:
https://dev.sausageshop.apcloud.dev

Because we sell fresh and perishable food products, special care is taken to ensure items arrive safely and in good condition.

1. Delivery Areas

We currently deliver to specific local regions:

Monday: No Deliveries

Tuesday: BB1, BB2, BB3, BB7, BB8, BB9, BB10, BB11, BB12 & BB18

Wednesday: BB1, BB2, BB3, PR1, PR2, PR4, PR25, PR26, PR5, PR6 & PR7

Thursday: BB4, BB5 & BB6

Unfortunately, we are unable to deliver to:

  • Northern Ireland

  • Channel Islands

  • Isle of Man

  • International destinations

If your postcode is outside our delivery area, you will be notified during checkout.

2. Order Processing

Orders are typically processed within 1–2 working days of your collection/delivery.

Orders placed:

  • Monday – Friday will be processed during normal business hours.

  • Weekends or public holidays will be processed on the next working day.

Because our products are fresh and perishable, some orders may be prepared shortly before dispatch to maintain quality.

3. Chilled Packaging

All fresh meat products are carefully packed using food-safe packaging to maintain safe temperatures during transit.

This packaging helps ensure that products remain chilled throughout delivery.

Customers should refrigerate or freeze products immediately upon delivery.

4. Delivery Methods

We use trusted courier services to deliver orders.

Delivery times are typically:

  • Delivery date chosen on checkout

Delivery timeframes are estimates and may vary due to courier delays or external factors.

5. Delivery Charges

Delivery charges will be calculated at checkout based on your location and order size.

We may occasionally offer free delivery promotions, which will be clearly displayed on the website.

6. Safe Delivery and Responsibility

Once your order has been delivered to the address provided at checkout, responsibility for the goods transfers to you.

Please ensure:

  • Someone is available to receive the delivery, or

  • A safe place is designated with the courier if possible.

Due to the perishable nature of our products, we cannot be responsible for spoilage if deliveries are left unattended for extended periods.

7. Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address details

  • Nobody available to receive the order

  • Failure to collect from a courier depot

we cannot guarantee the quality or safety of perishable products.

In these cases, refunds or replacements may not be available.

Please ensure your delivery information is accurate when placing your order.

8. Delivery Delays

While we aim to deliver all orders on time, delays may occasionally occur due to:

  • Courier disruptions

  • Severe weather

  • High demand periods

  • Circumstances outside our control

If your order is significantly delayed and arrives unsafe to consume, please contact us within 24 hours of delivery.

9. Checking Your Order

Upon receiving your delivery, please check your order immediately.

If there are any issues such as:

  • Missing items

  • Damaged packaging

  • Products that appear spoiled

please contact us within 24 hours and provide photographs where possible.

10. Food Safety

Our products are carefully handled and packaged in accordance with food safety standards.

Once delivered, it is the customer’s responsibility to:

  • Refrigerate or freeze products promptly

  • Store products according to food safety guidelines

If products are left unrefrigerated for an extended period, they may no longer be safe to consume.

11. Contact Us

If you have any questions about delivery or your order, please contact us:

Ye Olde Sausage Shop
Email: info@yeoldesausageshop.co.uk

Please include your order number when contacting us about a delivery issue.